Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The withdrawal period is one month from the day,
- on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;
- on which you, or a third party named by you who is not the carrier, took possession of the last good, provided that you ordered several goods as part of a single order and they are delivered separately;
To exercise your right of withdrawal, you must inform us (worxx GmbH, Emil-Hoffmann-Str. 55-59, 50996 Cologne, phone no.: +49302239954266, email address: service@shapevital.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling them in a way that was not necessary to check their condition, characteristics, and functioning.
Exclusions and Expiry Reasons
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, magazines, or periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)
- To worxx GmbH, Emil-Hoffmann-Str. 55-59, 50996 Cologne, email address: service@shapevital.de :
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if submitted on paper)
- Date
(*) Delete as applicable.
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The withdrawal period is one month from the day,
- on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;
- on which you, or a third party named by you who is not the carrier, took possession of the last good, provided that you ordered several goods as part of a single order and they are delivered separately;
To exercise your right of withdrawal, you must inform us (worxx GmbH, Emil-Hoffmann-Str. 55-59, 50996 Cologne, phone no.: +49302239954266, email address: service@shapevital.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling them in a way that was not necessary to check their condition, characteristics, and functioning.
Exclusions and Expiry Reasons
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, magazines, or periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)
- To worxx GmbH, Emil-Hoffmann-Str. 55-59, 50996 Cologne, email address: service@shapevital.de :
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if submitted on paper)
- Date
(*) Delete as applicable.
