Shipping policy

Shipping & Delivery

Shipping costs
Good news: shipping on your order is always free for you — no matter where it’s headed.

Delivery time
We process and ship orders several times a day to get your package on its way as quickly as possible. As we ship internationally, the exact delivery time depends on your location and the local delivery service. As soon as your order leaves our warehouse, you’ll receive a tracking number so you can follow your parcel.

Returns

30-day return policy
You can return your order to us within 30 days of receiving it.

Return shipping costs
Please note that return shipping costs may vary depending on the country. To register a return or check whether a free return label is available for your country, please send a quick message to our support team at: 👉 service@shapevital.de

Our team will be happy to help make the return process as easy as possible for you.

Ordering

Can I try the products I ordered?

Of course! We give you the option to test all ordered products for 30 days.

If you’re not satisfied, you can request a refund or exchange for a different size.

Can I pay by invoice?

Yes, we offer free Pay Later purchases via PayPal and Klarna. You’ll receive your items right away and only need to pay after 30 days.

How do I get an invoice for my order?

We’ll be happy to send you an invoice for your purchase by email.

Just contact our support team via the contact form or by email at service@shapevital.de.

Delivery

When can I expect my order?

After you place your order, we ship your package within 1-2 business days. In many cases, we hand your order over to DHL on the same day.

How can I track my delivery?

As soon as your package is packed and ready for pickup, you’ll receive a shipping confirmation by email. You can use the tracking number provided there to check the delivery status.

Returns

How can I return my order?

Sorry to hear you’re not happy with the product you ordered!

You can return the relevant items to us within 30 days, as long as they’re unused and undamaged. Once we’ve received and inspected your return, we’ll issue your refund.

To get your return label, simply contact our support team via the contact form or by email at service@shapevital.de.

How will my return be refunded?

Your return will always be credited using the same payment method you selected when placing your order.

Shipping policy

Shipping & Delivery

Returns

Ordering

Delivery

Returns

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